In general, the answer is yes, but with a few exceptions. We ship many international packages each business day, and in general, we do not have problems with customs or legal restrictions. Occasionally, if a product is not recognized by or is unfamiliar to customs, it may be held for further inspection. The inspection process is normal and normally results in clearance within a week. Less commonly, with certain countries, the customs clearance process can be prolonged and can take as much as a month.
We try to stay abreast of customs regulations and laws in most countries, but ultimately the responsibility to determine the legality of purchasing, importing and using NewMind products in your country lies with you. This means that we cannot guarantee a refund of shipping costs for failed international shipments if it appears that the cause of the import failure is due to a problem with the customs policies or legal restrictions in the destination country.
We encourage all our international customers to first check with regulatory agencies about the status of the compound that you are trying to import, to avoid potential delays or to avoid having your order held/denied entry.
All customers are responsible for the tracking and clearance of their packages. Tracking information for your order will be provided at the time your order is processed and emailed to your account related email address.
Check out our shipping information page for more information: https://newmind.com/shipping