Please Note: Heavy package volumes, weather disruptions, and COVID restrictions mean current package transit times are stretched longer than usual. Delivery guarantees are not in effect; many shipments may encounter delays and skipped tracking. Please plan ahead and allow for up to 3 extra business days of shipment transit time (up to 15 days extra for international shipments). Thank you all for your understanding and patience!
We have a 90-day, straightforward refund or replacement policy on all purchases, which we aim to make as hassle free as possible.
In the event you are not 100% satisfied with your order we can either re-ship or refund your order up to 90 days from the purchase date.
In order for us to initiate a return or replacement, we require that you email us all the numbers on the bottom of the jar you received.
The two numbers are required from each relevant product container in order to proceed - if the two numbers are not available, refunds or reshipments regrettably may not be possible except in special cases with other documentation.
Once we receive the numbers on the bottom of the jar, we can research the issue and proceed to refund or replace your order.
Refunds of US-based payment methods can take a number of days to be visible, but are usually fully settled within 7-10 business days after they have been issued.
All QC claims will be researched by our GMP tracking system to confirm the contents of your order. We are unable to send re-shipments for products that have been verified by our GMP tracking system. We will however offer a refund if the order was placed less than 90 days ago.
At our discretion, we may also require physical return and verification of the unwanted or unusable goods in question. If a physical return is necessary, we are able to provide a prepaid return shipping label for US-based orders.