Please Note: Due to coronavirus restrictions, budget cuts and civil protests, UPS delivery guarantees have been withdrawn, and USPS shipments may be subject to extra delays and/or skipped tracking scans. (For the latest UPS service updates, please check at ups.com). We are working hard to minimize delays; but we ask customers to take into account the risk of up to 3 extra days of domestic shipment transit time (or up to 5-15 days extra international transit time). Thanks to all for your understanding during this challenging period!
We have a 90-day, straightforward refund or replacement policy on all purchases, which we aim to make as hassle free as possible.
In the event you are not 100% satisfied with your order we can either re-ship or refund your order up to 90 days from the purchase date.
In order for us to initiate a return or replacement, we require that you email us all the numbers on the bottom of the jar you received.
The two numbers are required from each relevant product container in order to proceed - if the two numbers are not available, refunds or reshipments regrettably may not be possible except in special cases with other documentation.
Once we receive the numbers on the bottom of the jar, we can research the issue and proceed to refund or replace your order.
Refunds of US-based payment methods can take a number of days to be visible, but are usually fully settled within 7-10 business days after they have been issued.
All QC claims will be researched by our GMP tracking system to confirm the contents of your order. We are unable to send re-shipments for products that have been verified by our GMP tracking system. We will however offer a refund if the order was placed less than 90 days ago.
At our discretion, we may also require physical return and verification of the unwanted or unusable goods in question. If a physical return is necessary, we are able to provide a prepaid return shipping label for US-based orders.